Who operates the service
Netron Tanks is presented under the NetronX Games brand. The complete legal entity name, registered address and applicable company registration details will be added when the operating entity is finalized.
Privacy and game-account questions may be sent to contact@netrontanks.com. Crypto-project enquiries belong to the separate NetronX service and are not handled through the game support channel.
Information we process
- Account data, such as username, email address, authentication records, player ID and account status.
- Game data, including rank, XP, statistics, inventory, equipment, purchases, Premium status, rewards and progression.
- Gameplay and integrity data, including matches, results, gameplay events, input patterns, reports, sanctions and anti-cheat indicators.
- Technical data, such as IP address, device or browser identifiers, operating system, client version, diagnostic logs, crashes and performance information.
- Transaction data, such as product, amount, time, delivery status and payment-provider reference. We do not need to store your complete payment-card details when payment is handled by a provider.
- Support and moderation data, including messages, attachments, Discord identifiers where supplied, appeal history and actions taken.
- A public wallet address and related public blockchain records if you voluntarily connect a supported wallet in a future wallet feature.
Where information comes from
Information comes directly from you, from the game client and website, from gameplay and security events, from payment or platform providers, and from other players when they submit reports. Public blockchain information may be read from the relevant network when a wallet feature is used.
Why we use information
- Create and secure accounts, authenticate players and preserve progression.
- Run matches, rankings, inventories, purchases, rewards, referrals and support services.
- Deliver digital content and resolve verified delivery or payment problems.
- Detect cheating, exploitation, fraud, automation, economy abuse, sanction evasion and account compromise.
- Investigate reports, apply Game Rules, review appeals and assess future withdrawal eligibility.
- Maintain reliability, prevent attacks, diagnose crashes and improve game performance.
- Meet legal, accounting, security and dispute-handling obligations.
- Send optional marketing or use non-essential analytics only where an appropriate legal basis and required choice are provided.
Legal bases
Depending on the processing and applicable law, we rely on performance of the player agreement, compliance with legal obligations, legitimate interests in operating and securing the service, and consent where consent is the appropriate basis.
Consent is not used to disguise processing that is necessary to provide the account or enforce the Game Rules. Where optional consent is requested, it may be withdrawn for future processing without affecting prior lawful processing.
Anti-cheat and automated indicators
Security systems may identify unusual input timing, impossible game events, modified-client signals, suspicious match relationships, repeated device or network links and abnormal economy behavior. Indicators may be combined with reports and manual review.
Significant enforcement or withdrawal decisions may be reviewed by authorized staff. We do not claim to scan unrelated personal files or capture device screenshots as part of ordinary anti-cheat processing.
Retention
We retain information for as long as reasonably necessary to provide the account and game, protect security and integrity, meet legal or accounting duties, resolve disputes and enforce agreements. Retention periods vary by category.
Security, sanctions, fraud, purchase and dispute records may be kept longer than routine diagnostics where necessary to prevent repeat abuse or establish legal claims. Backups are protected and rotate according to operational schedules.
International processing
Service providers may process information in countries other than your own. Where required, transfers use recognized safeguards such as adequacy decisions, contractual protections or other lawful mechanisms.
Security and wallets
We use reasonable technical and organizational measures to protect accounts and service data. No online service can promise absolute security, so use a unique password and report suspected compromise promptly.
A future wallet feature may ask only for a public wallet address. Never provide a seed phrase, private key or recovery phrase to Netron Tanks staff or through a support message. Public blockchain transactions may be permanent and publicly visible.
Your privacy rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent or review of certain decisions. Some rights are not absolute and information may be retained where a lawful exception applies.
Send a clear request to contact@netrontanks.com. We may ask you to verify control of the relevant account before acting. You may also contact the competent data-protection authority where that right applies.
Younger players
The game is subject to the age and parental-permission requirements of the player’s platform and country. If you believe a child provided personal information without legally required permission, contact us with enough detail to identify the account.
Changes and contact
We may update this policy when the service, providers or law changes. Material changes will be highlighted through an appropriate notice and, where required, a new choice. The current version and effective date appear at the top of this page.
For privacy requests concerning Netron Tanks, email contact@netrontanks.com. Please do not include passwords, payment-card details, wallet secrets or unrelated sensitive documents.